New City VIP Privacy Policy – Your Data is Safe With Us

Welcome to the New City VIP Privacy Policy. This Privacy Policy ("Policy") explains how New City VIP collects, uses, stores, and protects your personal information. Please read this Policy carefully before using our platform.

This Policy applies to the New City VIP website, mobile application, and all associated services. By creating an account or using our platform, you are deemed to have accepted this Privacy Policy.

We comply with Bangladesh's laws and international data protection standards. Your privacy is not just a legal obligation for us – it is a core part of our business values.

New City VIP collects different types of information depending on the situation. A detailed breakdown is provided below.

In addition to the above, we may also track your platform usage patterns, preferred games, session duration, and responses to promotional communications. This information is used to improve our services.

New City VIP uses your information only for specific, legitimate purposes. Below is a detailed explanation of why and how we use your data.

• Account Management: Your personal information is required to create, verify, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: We need your information to properly address your complaints or queries.
• Fraud Prevention: Data is analyzed to detect multiple accounts or suspicious activity.
• Legal Obligations: Certain data must be retained to comply with government regulations and directives.
• Platform Development: Usage patterns are analyzed to improve the overall gaming experience.
• Promotional Communications: With your consent, we may notify you about offers and bonuses.

We never use your data beyond the stated purpose for which it was collected. If we need to use it for a new purpose, you will be informed in advance.

New City VIP does not sell your personal information. However, in certain circumstances, data may be shared with trusted third parties.

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Technical Partners: Technology service providers operating the platform may access limited data as needed.
• Law Enforcement Agencies: We are required to disclose information under a valid court order or directive from a government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new owner.

New City VIP never sells or transfers your data to advertisers or data brokers. This is a core principle we will never compromise on.

New City VIP uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform performs at its best.

• Essential Cookies: Essential for maintaining login sessions and ensuring core functionality.
• Performance Cookies: Used to analyze which pages are most visited and improve the site accordingly.
• Functionality Cookies: Helps remember your language preferences and settings.
• Session Cookies: Automatically deleted when the browser is closed.

Most browsers allow you to disable cookies. However, doing so may limit certain platform features, particularly those related to login functionality.

New City VIP follows industry-leading technology and processes to keep your data secure. The key aspects of our security measures are outlined below.

• 1
  SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption, the industry standard for banking-grade security.
• 2
  Firewall Protection: Our servers are protected by advanced firewalls that block unauthorized access.
• 3
  Regular Audits: Third-party security experts regularly audit and test our systems.
• 4
  Staff Training: All our staff are trained in data protection and are bound by confidentiality agreements.
• 5
  Two-Factor Authentication: Additional verification is triggered for any suspicious login attempts on your account.

As a New City VIP member, you have the following rights over your personal data. We are committed to respecting these rights at all times.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You have the right to opt out of marketing communications at any time.

How long New City VIP retains your data depends on the type of information and applicable legal requirements. Data that is no longer needed is automatically deleted after a set period.

• Account Information: For the duration the account is active + 5 years after closure.
• Transaction Records: Minimum 7 years (as required by financial law).
• Gaming History: Up to 3 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 2 years.
• Support Conversations: Up to 2 years after last contact.

The above retention periods may be extended in cases of legal obligations or ongoing investigations. Once the period expires, data is securely destroyed.

New City VIP strictly does not provide services to anyone under the age of 18. Our platform is for adults only.

If you become aware that a minor is using our platform, please contact us immediately at [email protected]. We will take prompt action.

• Date of birth verification is mandatory at the time of registration.
• Identity verification is carried out as part of the KYC process.
• Suspicious accounts are flagged automatically by our detection systems.
• Parents and guardians may raise any concerns related to child protection.

New City VIP reserves the right to update or modify this Privacy Policy at any time, in whole or in part. Any changes will be announced on the platform, and the "Last Updated" date at the top of the page will be revised accordingly.

• For major changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The support team will provide a copy of the previous policy upon request.
• All privacy-related complaints will be reviewed within 7 business days.

We believe that transparency and trust are the foundation of a lasting relationship. New City VIP will always be by your side and is committed to protecting your privacy.